FAQs
You’ve got questions. We’ve got answers.
PAYMENT QUESTIONS
What do you accept by way of money?
All the usual things: credit cards, debit cards, PayPal, direct deposit. We don’t currently accept Openpay, but that’ll change any day now.
What currency are your items listed in?
Good old-fashioned AUD (Australian dollars).
Do you offer lay-by?
Kinda. We take a 50% deposit before starting work on your couch, then request the final 50% before shipping it out to you.
Do you offer gift vouchers?
Absolutely. Come right this way.
Are your online payments secure?
Very. All payments are made using Stripe or PayPal, the industry leaders in safe and secure shopping.
Can I pay via direct deposit?
Absolutely. (We’re old-school like that.)
ORDERING QUESTIONS
Can I order something online?
Probably in less time than it takes to read this answer. Come this way and we’ll get you ordering in no time.
Can I speak to a real person?
We’re real people! And we love to chat. Give us a call at our showroom on (03) 9913 8598.
Can I pay over the phone?
Sure. Just grab your card and call us on (03) 9913 8598.
How do I select a sofa?
It’s easy like Sunday morning. Simply choose between our Easey or Perry models, select a couch size and colour from the drop-down menus and proceed to the virtual checkout. Rather chat about it? Give us a call: (03) 9913 8598.
Can I see your couches before ordering one?
Yep. Just pop in to our showroom at 311 Smith Street, Fitzroy in Melbourne.
May I have a fabric sample?
You may! Shoot us an email with your address and colour preferences and we’ll get a swatch (or two or three) out to you.
SHIPPING QUESTIONS
Do you deliver?
Yep. Our rates vary depending on where you want them delivered to, but they’re really quite reasonable. Click here for more precise figures.
Do you offer tracking?
Sure do. No couches will go missing on our watch.
How long will it take for my couch to get to me?
All our couches are made to order, which takes a bit of time. (All good things do.) Please allow 10-12 weeks for delivery—but don’t be too shocked if they show up earlier. (It happens!)
Can I pick my couch up from the factory/showroom?
Factory pick-ups aren’t available at this time, but don’t worry: tell us where you want it and we’ll ship the couch right over to you.
Do you offer international shipping?
Yep. Just email us for a quote and we’ll work out the details.
Does my couch require any assembly?
Just a touch. Your sofa comes in sections. Assembly is simple. Like solving a really easy (and super elegant) jigsaw puzzle.
Can someone at Permanent Future assemble it for me?
If you live in Melbourne, Sydney, or Brisbane: absolutely. we can connect you to someone who can. If you live somewhere else: maybe! Send us an email and we’ll work something out.
COUCH QUESTIONS
How long will my couch take to make?
Usually 10-12 weeks from when you pay your first deposit—though sometimes a little sooner when the stars align.
Where do you make your couches?
Right here in Melbourne, just 30 minutes from our Fitzroy showroom.
Can I select my own fabric?
Absolutely, let us know what fabric you are after and we can either order it for you or you can bring your own.
Can I customize the size of the couch?
Absolutely! (We like to think of our size guide as more of a suggestion.) Give us a call or send us an email and we’ll get out our measuring tapes.
Do you work with trade?
We sure do. Apply for a trade account here and we’ll get the ball rolling.
GENERAL QUESTIONS
I’ve changed my mind. Can I cancel my order?
Ah, dang. Unfortunately, all deposits are non-refundable. (Non-transferable, too.)
Can I amend my order?
Sadly not if you’ve already paid your deposit, as our skilled craftspeople will have already started work on it.
Do you offer design consultations? I have questions!
We do. Come visit us in our Fitzroy showroom and we’ll get the creative juices flowing.
My order arrived damaged. What happens now?
Send us an email and we’ll get to the bottom of this.
I have a complaint. What do I do?
Email us with all the information and we’ll see to the matter right away.